Privacy Policy

We collect information in three primary ways: (a) information you provide directly, (b) information collected automatically when you use the Service, and (c) information from third parties (only when you choose to connect them).

A. Information you provide

• Account information: email address, password (stored by our auth provider), and basic account preferences.
• Profile information: name and optional details you choose to provide (e.g., date of birth, gender, phone, address).
• Questionnaire responses: wellness/lifestyle answers you provide.
• Uploaded content: lab reports, biomarkers, PDFs/images, DNA/urine/blood results, and other files or data you upload to generate outputs.
• Communications: messages you send to support or feedback you submit.

B. Information collected automatically

• Device and usage data: browser type, pages viewed, actions taken, approximate location (derived from IP), timestamps, and referring URLs.
• Log data: diagnostic logs and error data to maintain and improve the Service.

C. Information from third parties

If you choose to connect third-party tools or services (if offered), we may receive limited data from them to provide the Service. You control whether these connections happen.

We use information to:

• Provide, operate, and maintain the Service (authentication, dashboards, results, recommendations).
• Process your uploads and inputs to generate educational outputs and personalized guidance.
• Improve product quality, performance, UX, and reliability (including debugging and analytics).
• Communicate with you about account-related messages, updates, and support responses.
• Detect, prevent, and address fraud, abuse, security issues, or policy violations.
• Comply with legal obligations and enforce our Terms & Conditions.

We may use aggregated or de-identified information to understand trends and improve the Service. We do not attempt to re-identify de-identified data except as permitted by law.

We do not sell your personal information. We share information only as needed to operate the Service, including:

• Service providers: trusted vendors that help us run the Service (e.g., hosting, databases, authentication, analytics, customer support). These providers may process data on our behalf under contractual obligations.
• Legal and safety: if required by law, subpoena, court order, or to protect rights, safety, and security of SuppsBuddy, users, or the public.
• Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
• With your direction: when you choose to share or connect your information with a third party.

We may use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. Cookies can be “session” cookies (deleted when you close your browser) or “persistent” cookies (remain until deleted).

You can usually control cookies through your browser settings. Disabling cookies may limit functionality (e.g., staying logged in).

We use reasonable administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Service and for legitimate business or legal purposes (e.g., security, dispute resolution, compliance). You may request deletion as described below, subject to legal requirements.

You may have certain rights depending on where you live, including:

• Access or request a copy of your personal information.
• Correct inaccurate information.
• Delete your information (with some legal/operational exceptions).
• Object to or restrict certain processing.

You can also update some account/profile information directly in the Service. If you want to request access, correction, or deletion, contact us at the email below.

The Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided information, contact us and we will take appropriate steps.

If you access the Service from outside the country where our servers or service providers are located, your information may be transferred across borders and processed in other jurisdictions that may have different data protection laws.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Your continued use of the Service after changes become effective means you accept the updated policy.

For privacy questions or requests, contact us at support@suppsbuddy.com (or your preferred support email once set).